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Returns & Exchanges
CancellationYour order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Return shipping fees are at customers' own expense. To complete your return, we require a receipt or proof of purchase.The return center is in China. Item(s) must NOT be returned to the address on the package you received. The address on the package just is a sorting center of the shipping company. Please contact our customer serivce staff to get the return address. No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@JUDYSUSAN.com.
Please contact our Customer service at service@JUDYSUSAN.com to get the return address.